The Erca Group has always been very careful to guarantee its customers a high level of quality and service. For this purpose, the companies working within the Erca Group have implemented the Quality Management System based on the UNI EN ISO 9001:2000 standard.

The continual updating of the “Quality Policy” together with the monitoring of specific indicators and the analysis of the Customer Satisfaction reports form the basis of periodic meetings that aim to pursue a continuous improvement in the way our customer services are performed.

At the same time, all the companies in the Erca Group are committed to respecting the principles stated in standard SA 8000 which involves the company taking responsibility for the way in which its business is carried out.